Last Updated: 15/11/2025
Welcome to Jibhali.com (“we”, “our”, “us”). These Terms & Conditions govern your access and use of our website and mobile application (collectively, the “Platform”).
By using Jibhali.com, you agree to these terms. Please read them carefully before creating an account or making a purchase.
1. About Jibhali.com
Jibhali.com is an Algerian online marketplace that connects buyers and sellers, both local and international.
We facilitate online shopping and secure payments in Algerian Dinar (DZD) through authorized local payment partners.
Our goal is to simplify access to global and local products while ensuring compliance with Algerian laws and cultural values.
2. Eligibility
You must be at least 18 years old to register or make purchases on Jibhali.com.
By using our platform, you confirm that:
You have full legal capacity to enter into binding agreements.
You will use the service for lawful purposes only.
3. User Accounts
To access certain features, you must create an account.
You agree to:
Provide accurate and complete registration details.
Keep your login information confidential.
Notify us immediately of any unauthorized access to your account.
We reserve the right to suspend or delete accounts that violate these Terms or applicable laws.
4. Use of the Platform
You agree not to:
Use Jibhali.com for illegal, fraudulent, or prohibited activities.
Post or sell items that violate Algerian law or Islamic values (e.g., prohibited substances, counterfeit goods).
Interfere with the platform’s operation, data, or security.
We may restrict or terminate access for any misuse without prior notice.
5. Products and Pricing
Prices are displayed in Algerian Dinar (DZD) and include VAT where applicable.
Product availability, descriptions, and prices may change without notice.
Some products are sourced from international suppliers and may have longer delivery times.
We strive for accuracy but cannot guarantee that all product information is free of error.
In case of an obvious pricing or description error, we reserve the right to cancel or adjust the order.
6. Orders and Payments
Orders are confirmed once payment is successfully processed.
Payment methods include local gateways, e-payment systems, or other approved methods.
We do not store full credit or debit card details; all transactions are processed securely by third-party payment providers.
If a transaction fails or is flagged for review, we may contact you to verify your identity or payment method.
7. International Orders and Customs Duties
Some products may be shipped from outside Algeria.
Please note:
Customs duties, import taxes, or inspection fees may apply depending on Algerian customs regulations.
These charges, if any, are the buyer’s responsibility and not included in the product price or shipping cost.
We are actively working with local authorities to simplify the process and may later provide customs handling services on behalf of buyers.
8. Shipping and Delivery
Estimated delivery times are shown during checkout but may vary depending on location and product origin.
Local sellers typically handle deliveries within Algeria; international orders are shipped through approved logistics partners.
In case of delays, we will inform you whenever possible, but we cannot be held liable for events beyond our control (e.g., customs delays, strikes, force majeure).
9. Returns and Refunds
We want you to be satisfied with your purchase.
You may request a return or refund if:
The product is defective, damaged, or significantly different from the description.
The request is made within the return window stated on the product page.
Items must be unused and returned with original packaging.
Certain items (e.g., hygiene products, custom orders) may not be eligible for return.
Refunds are processed after inspection and may take several business days depending on the payment method.
10. Intellectual Property
All content on Jibhali.com, including the logo, brand name, images, and product listings, is protected by copyright and intellectual property laws.
You may not reproduce, copy, or use our materials without written permission.
11. Third-Party Services
Our platform may contain links or integrations to third-party websites, logistics providers, or payment systems.
We are not responsible for the content, privacy policies, or actions of these third parties.
12. Limitation of Liability
To the fullest extent permitted by law:
Jibhali.com is not liable for indirect, incidental, or consequential damages resulting from the use of our platform.
We do not guarantee uninterrupted, error-free operation or product availability.
Our total liability for any claim shall not exceed the amount paid for the product or service in question.
13. User Responsibilities
Users agree to:
Provide correct shipping and contact information.
Pay applicable fees, taxes, and import duties.
Refrain from abusing customer service or dispute mechanisms.
14. Suspension and Termination
We may suspend or permanently terminate user accounts that:
Engage in fraud or false claims.
Violate Algerian law or these Terms.
Harm our platform, reputation, or community.
15. Privacy Policy
Your use of Jibhali.com is also governed by our Privacy Policy, which explains how we collect and process personal data.
16. Governing Law
These Terms are governed by the laws of Algeria.
Any disputes shall be resolved through the competent Algerian courts.
17. Updates to These Terms
We may update these Terms from time to time.
Changes will be posted on our website or app with the updated date. Continued use of our platform means you accept the new Terms.
